Customer reviews of Viaduct Vehicle Sales

By Callum S on 21 August 2020 | Verified purchase

Really pleased I found these guys. No sales pressure, no pressure to buy extras (Paint Protection etc). They speak to you like a human and not a piece of commission. Flexible in test driving vehicles as asked to test drive a couple when I viewed , only went in to look at one car but noticed a couple that suited and was allowed to test drive both to help make a choice. Still no pressure applied to buy either car. Car I purchased was well presented and final handover was simple, again no pressure selling at all. Have recommended my brother use these guys as, like me, he really dislike sales folk who try and pressurise you into buying extras and speak to you like an idiot and attempt underhand sales techniques to bump up their commission. Also thanks for holding the car for a while to give me time to sort out insurance claim etc. Would certainly recommend above other local garages I visited.

By SCOTT W on 19 August 2020 | Verified purchase

5* service, smooth from start to finish, everything was explained clearly and precisely, would highly recommend to friends and family for any future purchases !

By KERRY A on 23 June 2020 | Verified purchase

Excellent customer service and no pressure Seliing

Reply from Viaduct Vehicle Sales on 26/06/20

Thanks

By Elizabeth B on 01 June 2020 | Verified purchase

This is the second vehicle we have bought from Viaduct Vehicle Sales. We have found them to be honest and reliable keeping us fully informed throughout the sales process. The vehicle was as described and we couldn’t be more delighted. Would always be happy to recommend.

By Blake D on 02 March 2020 | Verified purchase

After searching for a new car for quite some time I luckily stumbled across Viaduct Vehicle Solutions via Auto Trader. They were extremely friendly with their approach (unlike some garages). Allowed me plenty of time to test drive the vehicle - which was in great condition. When purchasing the vehicle, they even offered to stay open late to ensure I could pick the vehicle up. I would without doubt recommend Viaduct Vehicle Solutions to friends and family when looking to purchase a new car.

By Franco F on 02 February 2020 | Verified purchase

Recently purchased a vehicle from this dealer, very satisfied with there service and attitude towards me, they explained details of the car I was interested in over the phone as we live more than 3 hours away, we were not disappointed and the car was everything they said it was over the phone, well pleased and would have no hesitation in dealing with them again

By Justin C on 27 November 2019 | Verified purchase

Having returned my company car for cold hard cash I sought high and low for the right Audi Q5 at the right cost and quality. Viaduct had the vehicle and I made the apprehensive call. Viaduct was friendly and informative from the first call. The Q5 that I purchases was exactly as described by Viaduct who suggested an impromptu sales walk through over the phone. We agreed terms and Ian was very helpful throughout, including the logistics of travel and a complimentary collection from the station. The car was better than described visually - on the internals Viaduct offered a full service and warranty before I drove away. Also with a good amount of petrol to get to the petrol station for a long journey back home. The attention to detail Viaduct showed with the car was exemplary, the dealers, competence, credibility and integrity was also very positive - something I look for when buying 'used' . I look forward to further dealings with Viaduct in the years to come. Thanks for the car.

Reply from Viaduct Vehicle Sales on 30/11/19

Very kind words Justin,thank you,enjoy your car it was a pleasure to meet with you. Kind Regards Ian and Les

By Chris D on 04 October 2019 | Verified purchase

The owners were very professional, they have a hands-off approach to sales, refreshing for a private garage. There was no pressure to buy, they left me alone to look at the vehicle and I was there for a good while. I was able to fully test drive the vehicle on my own, in local traffic and on a dual carriageway. The vehicle was in pristine condition, none of the "find it and then we'll fix it" nonsense and the price was set right based on other Auto Trader listings. Their warranty is for 6 months, with no excess and work can be done at any certified garage. Their garage is enclosed with a clean floor and well lit, so inspecting the vehicle was a dream. They collected me at the local station so I could drive the vehicle home and they even have hot running water and a working hand dryer in the toilet! I only wish every garage was to this standard.

Reply from Viaduct Vehicle Sales on 07/10/19

Thanks Chris

By Sarah H on 01 October 2019 | Verified purchase

Fabulous service, nothing to much trouble, i would most definitely recommend

Reply from Viaduct Vehicle Sales on 04/10/19

Thanks Sarah .

By KEVIN F on 24 September 2019 | Verified purchase

I flew over to have a look at a vehicle at Viaduct, was picked up and made to feel comfortable and under no pressure straight away. The vehicle was perfect and exactly as advertised, so I was more than happy to buy it. The whole process was kept simple and I drove away to the ferry relaxed with the knowledge that I would be completely backed up should any problems have arisen, the trip went smoothly and there was even enough fuel left in the tank for a good length of the journey! These guys still take care of customers the old school way, which is rare! No nonsense and I would highly recommend as they will not waste your time and they take pride in genuine customer satisfaction.