Customer reviews of Viaduct Vehicle Sales

By Franco F on 02 February 2020 | Verified purchase

Recently purchased a vehicle from this dealer, very satisfied with there service and attitude towards me, they explained details of the car I was interested in over the phone as we live more than 3 hours away, we were not disappointed and the car was everything they said it was over the phone, well pleased and would have no hesitation in dealing with them again

By Justin C on 27 November 2019 | Verified purchase

Having returned my company car for cold hard cash I sought high and low for the right Audi Q5 at the right cost and quality. Viaduct had the vehicle and I made the apprehensive call. Viaduct was friendly and informative from the first call. The Q5 that I purchases was exactly as described by Viaduct who suggested an impromptu sales walk through over the phone. We agreed terms and Ian was very helpful throughout, including the logistics of travel and a complimentary collection from the station. The car was better than described visually - on the internals Viaduct offered a full service and warranty before I drove away. Also with a good amount of petrol to get to the petrol station for a long journey back home. The attention to detail Viaduct showed with the car was exemplary, the dealers, competence, credibility and integrity was also very positive - something I look for when buying 'used' . I look forward to further dealings with Viaduct in the years to come. Thanks for the car.

Reply from Viaduct Vehicle Sales on 30/11/19

Very kind words Justin,thank you,enjoy your car it was a pleasure to meet with you. Kind Regards Ian and Les

By Chris D on 04 October 2019 | Verified purchase

The owners were very professional, they have a hands-off approach to sales, refreshing for a private garage. There was no pressure to buy, they left me alone to look at the vehicle and I was there for a good while. I was able to fully test drive the vehicle on my own, in local traffic and on a dual carriageway. The vehicle was in pristine condition, none of the "find it and then we'll fix it" nonsense and the price was set right based on other Auto Trader listings. Their warranty is for 6 months, with no excess and work can be done at any certified garage. Their garage is enclosed with a clean floor and well lit, so inspecting the vehicle was a dream. They collected me at the local station so I could drive the vehicle home and they even have hot running water and a working hand dryer in the toilet! I only wish every garage was to this standard.

Reply from Viaduct Vehicle Sales on 07/10/19

Thanks Chris

By Sarah H on 01 October 2019 | Verified purchase

Fabulous service, nothing to much trouble, i would most definitely recommend

Reply from Viaduct Vehicle Sales on 04/10/19

Thanks Sarah .

By KEVIN F on 24 September 2019 | Verified purchase

I flew over to have a look at a vehicle at Viaduct, was picked up and made to feel comfortable and under no pressure straight away. The vehicle was perfect and exactly as advertised, so I was more than happy to buy it. The whole process was kept simple and I drove away to the ferry relaxed with the knowledge that I would be completely backed up should any problems have arisen, the trip went smoothly and there was even enough fuel left in the tank for a good length of the journey! These guys still take care of customers the old school way, which is rare! No nonsense and I would highly recommend as they will not waste your time and they take pride in genuine customer satisfaction.

By Brad H on 19 August 2019 | Verified purchase

Opened up out side of normal hours for me to look at and test drive a car allowed me time to look over the car no rush to force a sale on me, arranged to do some extra service work on the car for agreed purchase price gave me a date when I could come back and pick the car up kept me up to date with a simple text saying car had passed mot was going for service next (real nice touch) sated late on pick up day as I worked odd ours a total pleasure to deal with these gents , made to feel welcome from the start to the finish nothing as to much of an ask for them , cheers gents I’ll being using you again :)

Reply from Viaduct Vehicle Sales on 21/08/19

Thanks Brad hope to deal with you again .

By Wade J on 28 July 2019 | Verified purchase

This is the way cars should be sold. Friendly and helpful from the first call to completing the purchase. No pressure sales, happy to answer all questions. Car was exactly as described (very pleasant surprise!) as I'd been to see a few that definitely were not! Would recommend Viaduct without any hesitation - Top Class.

By ADAM K on 25 May 2019 | Verified purchase

Absolutely over the moon with the service. After issues with a big name dealership viaduct vehicles had the perfect car in amazing condition with a price I couldn't argue with. Nice and easy to go through the processes of deposit to paying and then collection of a shiny new car. Highly recommended to anyone after a top of the range vehicle with service to match.

Reply from Viaduct Vehicle Sales on 28/05/19

Thanks Adam hope the car serves you well .

By Eileen J on 03 March 2019 | Verified purchase

Excellent from start to finish. No pressure selling just genuine customer care from start to finish. Cannot praise them highly enough.

By John S on 03 March 2019 | Verified purchase

It can be an anxious experience buying a used car. But It was a delight to buy from Viaduct Vehicle Sales who from the first contact to vehicle handover engendered a real sense of confidence. A small motor business based on sourcing good quality vehicles run by two very experienced guys I would have no hesitation in buying from them again and would recommend them to my best friends and family.